Terms of Service

Last updated: October 1, 2026

1. Introduction

Welcome to Hotel Lobby AI. By accessing or using our AI video generation service at hotel-lobby-ai.net ("the Service"), you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using the Service.

2. Service Description

Hotel Lobby AI provides AI-powered video generation and related creative tools. Some features may be available without signing in, while other features may require an account, subscription, credits, or payment. Hotel Lobby AI is an independent product and interface layer built around in-house systems and third-party model providers; unless explicitly stated otherwise, Hotel Lobby AI is not affiliated with or endorsed by the underlying model providers.

3. User Obligations

By using our Service, you agree to:

Use the Service in compliance with all applicable laws and regulations
Not attempt to circumvent any limitations or security measures
Not use the Service for any illegal or unauthorized purposes
Not interfere with or disrupt the Service or servers
Not generate content that violates intellectual property rights or contains harmful material

4. Intellectual Property Rights

Subject to these Terms and applicable law, users may use content generated through paid subscriptions or purchased credit packages for personal or commercial purposes. Free users may use generated content for personal and other non-commercial purposes only, unless Hotel Lobby AI expressly states otherwise. You are responsible for ensuring that your prompts, uploads, and resulting outputs do not infringe third-party rights, violate applicable law, or breach these Terms.

5. Privacy and Data Protection

Our privacy practices are described in our Privacy Policy. We follow a minimal data collection approach: requests from users who are not signed in are typically processed temporarily, while signed-in users may retain the information needed for account features, history, subscriptions, billing, support, and security protections.

6. Subscriptions, Billing, and Cancellation

If you purchase a subscription, credits, or other paid features, the applicable pricing, billing terms, and product entitlements will be presented at checkout or on the pricing page. Users can manage or cancel their subscription from the pricing page or through the subscription management portal made available by Hotel Lobby AI. Cancellation generally stops future renewals but does not retroactively cancel benefits already provided for the current billing period, unless required by law.

7. Acceptable Use and Prohibited Content

These rules apply to uploaded photos, generation requests, generated images and videos, and how you use or share them. Upload only portraits of adults who have consented to this use and whose images you have the right to use. Clearly identify generated videos as AI-generated; do not present them as recordings of real events.

7.1 Prohibited Content

You must not upload, generate, attempt to generate, or distribute through the Service:

Pornography or NSFW content: nudity, sexual acts, sexually explicit or suggestive material, or non-consensual intimate imagery.
Violence or gore: graphic injury, extreme violence, or content promoting terrorism, violent threats, or harm to people or animals.
Hate speech: content attacking, dehumanizing, or inciting discrimination or violence against people based on protected characteristics.
Child sexual abuse material (CSAM) or other child-unsafe content: sexualization, exploitation, grooming, or abuse of minors, including synthetic depictions. This Service is for consenting adult portraits only.
Deceptive deepfakes or impersonation: unauthorized use of another person's likeness, non-consensual deepfakes, fraudulent endorsements, or videos intended to deceive viewers about a person's identity, statements, or actions. Consensual creative videos must not be used to impersonate or mislead.
Copyright or trademark infringement: material that violates copyright, trademark, publicity, privacy, or other third-party rights. Permission to use the Service does not grant rights to another person's photos, music, logos, or likeness.

Illegal activity, harassment, fraud, and attempts to bypass safety restrictions are also prohibited.

7.2 Report Content or Abuse

Email support@hotel-lobby-ai.net with the subject “Content report”. Include the relevant task ID or page URL, a description of the concern, and information supporting your report or ownership claim. Do not attach or redistribute suspected CSAM; provide identifiers and a description instead. The same address accepts appeals about content or account restrictions.

7.3 Review and Enforcement

Generation uses Nano Banana Pro and Grok Imagine Video through fal.ai and is subject to the providers' safety restrictions. Provider-rejected requests are not bypassed. These controls can make mistakes and do not guarantee that every harmful input or output is detected; we do not claim that every video receives a human review before delivery.

Reports received at our support address are reviewed manually against these rules, including the relevant task records and available content where needed. We may request additional information, prioritize child-safety concerns and credible threats, and restrict access while investigating. Confirmed violations may result in refused generation, removal of content, suspension or termination of an account, or reporting to the appropriate authorities where required by law. We will communicate the outcome where appropriate and permitted, and review appeals submitted to the same support address. We do not provide a round-the-clock moderation service or guarantee a fixed resolution time.

8. Refunds and Support

As a general rule, purchases of digital and virtual products are non-refundable. If you have a refund request or billing issue, please contact support@hotel-lobby-ai.net. We review refund-related requests on a case-by-case basis and will generally respond within 3 business days. Nothing in these Terms limits any mandatory rights you may have under applicable law.