Refund Policy
Credit returns, subscription cancellation and payment support.
Failed video generation
If a video cannot be delivered, the credits deducted for that task are returned automatically. Unresolved tasks are compensated after 24 hours. A network interruption does not necessarily mean generation failed: open My Videos to check the original task before submitting again. Credits that expired while the task was running receive a 24-hour retry window when returned.
Payments and subscriptions
A credit return is not a cash refund. Contact support through our Contact page if you believe a payment is duplicate or incorrect, a paid entitlement was not delivered, or you wish to request a cash refund. Include your account email, order reference, payment date and a short explanation. Do not send card details or passwords. Digital and virtual purchases are generally non-refundable. We review requests case by case and generally respond within 3 business days; nothing here limits applicable statutory refund rights.
Cancel future subscription renewals in billing settings. Cancellation and account deletion do not automatically refund earlier payments. Monthly allocation credits expire before the next allocation; one-time packs expire after six months.